Terms & Conditions

Terms and Conditions – Prestige Home Improvement
1. Quotations & Estimates

• All quotations provided by Prestige Home Improvement are valid for 30 days unless otherwise stated.

• Prices may be subject to change if additional work is required beyond the scope initially agreed.

2. Bookings & Scheduling

• Work will be scheduled at the earliest mutually convenient date, weather permitting.

• Any delays due to adverse weather, material shortages, or other factors beyond our control will be communicated promptly.

3. Payments

• A deposit may be required before work begins (typically 25–50% of the total cost).

• The balance is due immediately upon completion of the work unless otherwise agreed in writing.

• Payments can be made via bank transfer or cash. Full payment details will be provided on your invoice.

4. Workmanship Guarantee

• We offer a [5/10]-year guarantee on new roof installations and a [12-month] guarantee on repairs, unless otherwise stated.

• Guarantees apply only to workmanship, not to damage caused by external factors such as storms, vandalism, or structural issues unrelated to our work.

5. Materials

• All materials used will be of suitable quality and installed in accordance with industry standards.

• If specific materials are requested, these must be agreed in writing prior to work commencing.

6. Customer Responsibilities

• The customer is responsible for ensuring safe and clear access to the property for our team and equipment.

• Any known hazards (e.g., asbestos, structural weaknesses) must be disclosed before work starts.

7. Cancellation

• Cancellations must be made in writing at least 48 hours before work is due to begin.

• Late cancellations may incur a fee to cover costs already incurred (e.g., materials, scheduling).

8. Liability

• Prestige Home Improvement carries full public liability insurance.

• We are not liable for damage to property caused by pre-existing structural defects or failure to disclose relevant information.

9. Waste & Clean-Up

• All waste generated by our work will be cleared from site unless agreed otherwise.

• We strive to maintain a tidy site and minimise disruption wherever possible.

10. Dispute Resolution

• In the unlikely event of a dispute, we will aim to resolve the matter swiftly and professionally.

• If a resolution cannot be reached, mediation or independent advice may be sought.

Contact Details:
Prestige Home Improvement
34 Centurion Road, Gloucester, GL3 1GT
Tel: 07456 995684
Email: prestigehomeimprovement@mail.com